Where do your products come from?

Our products come from the Quebec boreal forest and are harvested responsibly, respecting ecosystems and local traditions.

Are your products certified organic?

Although many of our ingredients are wild and naturally free of chemicals, we do not currently hold official organic certification.

How can I store your products?

We recommend storing spices and dried goods in a cool, dry place away from light. Perishable products should be refrigerated after opening.

Do you ship internationally?

Yes, we offer delivery to Canada, the United States, and some international countries. Fees and delivery times vary depending on the destination.

What are the processing and delivery times?

We typically process orders within 2 to 3 business days. Delivery times vary depending on your region, but you will receive a tracking email as soon as your order is shipped.

Can I return a product or request a refund?

We accept returns on unopened and non-perishable products within 30 days of purchase. Contact us at info@latrail.ca to begin the process.

Can I buy your products in a physical store?

We are present in several retail locations in Quebec. Consult our retail locations section to find the store nearest you.

Do you offer custom sizes or bulk orders?

Yes, we offer custom sizes and wholesale pricing for restaurants, chefs, and businesses. Contact us to discuss your needs.

Do you still have any questions?

If you cannot find the information you are looking for, please fill out our contact form — we will be happy to assist you!